• 𝗦𝗧𝗢𝗥𝗘 𝗛𝗢𝗨𝗥𝗦? - We do not have regular store hours at our sugarhouse (we only sell out of the sugarhouse during production season - if you can catch us - and our open houses). We do not keep product at the sugarhouse. However, you can 𝗔𝗟𝗪𝗔𝗬𝗦 order our products online for shipping or pickup by appointment.

• 𝗢𝗥𝗗𝗘𝗥 𝗣𝗜𝗖𝗞𝗨𝗣 - If you're in the general area and would like to pick up your order: please place your order through our website and choose "contactless pickup" before checking out. Once your order is received, our little elves will start working on it and will email you to coordinate a pickup day and time, when it's ready.

• 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 - We're more than happy to ship your order right to your door! We ship UPS and USPS daily. If you have a more "local" shipping address (like within NYS), we suggest emailing us your address with a list of the items you're looking for. This way we can get an exact shipping quote for you (often times we can beat the shipping calculation on our website). If you forget to do this, we will refund you any excess shipping.

• 𝗧𝗨𝗥𝗡𝗔𝗥𝗢𝗨𝗡𝗗 𝗧𝗜𝗠𝗘 - Our general order turnaround is 1 to 3 business days. Quite often we're able to do next day or even sometimes same day service, however, we may run into a case of needing to make another batch of this or that which could push things into another day. We may also need time to put together certain items, such as gift boxes, which are made to order. Although we do often work on the weekends, we reserve the right to take some time off to enjoy the family life. 

• 𝗧𝗛𝗔𝗡𝗞 𝗬𝗢𝗨 - As always, we appreciate each and every one of you for your continued support. We really can't thank you enough for the love you've shown us. 

Stay sweet, my friends. 

Ordering FAQ's